Residents Policy
Guest Service Station – Please contact the guest service agent for all assistance and support. Our office is staffed 24 hours
Residents
All booked and confirmed individuals staying at the Hamasville Residence facility are termed residents for the duration of their stay.
Check-In
Checking time is 2:00 PM, please contact our guest service agent if you will be checking in late, any time after 10:00 PM.
If you anticipate an earlier arrival, we would advise you to always book a room from the night before as we cannot always guarantee an early check-in.
Check Out
Checkout time is 12:00 PM prompt – We would place a reminder call 30 minutes before the hour. Please call the guest service agent to arrange for a late checkout. If you would not be leaving before 12:00 PM.
Key Card
Please insert your key card to activate the electricity in your room. Remove key card on exit and please always leave your keys at the guest service office if going out of the facility.
Restaurant
The Hamasville restaurant and Café operate daily 24hrs meals are à la carte – you can pre-place orders with the guest service office or call the restaurant if you would prefer your meals at a particular time.
Room House Keeping
Daily Cleaning services are available from 8:00 AM, please use the “Do Not Disturb” sign should you not require cleaning. You can later call the guest service office and let us know what time is best suited for cleaning your room.
Linen/Towels
All our linen and towels are replaced regularly, please note these Items are non-complimentary
Toiletries
Soap, Shampoo, Tissues and other bathroom consumables are provided and replenished by housekeeping during daily room cleaning services.
Swimming Pool
All residents have free access and use our swimming, Pool. This facility is non-supervised and all residents consent to using these facilities safely and at their own risk. Hamasville Residence is not liable for any loss or injury; please observe all safety regulations and signs. We reserve the right to refuse use of this facility where it poses a danger to the user or he/she poses a danger to other residents in the facility.
Swimming Pool Rule MUST! Be observed – and learners must have supervision from skilled swimmers to use our pool.
Parking
We offer free parking within our gates to all our residents – Please confirm the availability of parking for your visitors from the guest service office, cars are parked at owners’ risk.
Tea and Coffee
For Tea, Coffee and Hot beverages, please call the guest service office.
Electricity Power
Should there be an electricity power outage from the grid, the temporary emergency lights will illuminate each room, hallways and lounges. We have two backup Power Generating plants and will restore the electricity supply within the minute.
Fire Alarm and Safety Procedure
All rooms are equipped with a fire alarm and are non-smoking. In case of a fire alarm, kindly exit the building as quickly as possible following the illuminated exit signs in the hallway. There’s also an exit plan behind your door, please do take time to acquaint yourself with the closest exit to your room.
Exit the build and please safely wait at our designated – Muster Point
Smoking
We operate a non-smoking facility (cigars, regular and electronic cigarettes)- All our rooms, hallways, lounges, restaurants, pool deck area, and courtyard seating areas are non-smoking.
We have a designated smoking area at our safety muster point. We reserve the right to charge or cancel a resident booking should they smoke in a non-designated smoking area.
Drugs, Narcotics and Firm Arms.
This facility is 100% Drugs and Narcotics-free zone: residents, their visitors or (personal security detachment or personal security details), are not allowed to bring firearms into our facility buildings. We reserve the right to enforce our ejection policy for any residents or their visitors, using, or storing any of these items within our facility and we are bound to contact law enforcement.
Spa
On request, we can schedule a spa service with a local partner provider.
Lighting and Plumbing
Please should you need assistance with the lighting and Plumbing– Please contact our guest service office and our maintenance team will handle this as quickly as possible.
Air Conditioning and TV Controls
Please should you need assistance with the Air Conditioning and TV controls – Please contact our guest service office and our maintenance team will handle this as quickly as possible.
First Aid/ Medical Emergency
We do not prescribe any forms of drugs or treatment, we offer basic non-medical related first aid, and in case of a medical emergency – we would call the available local medical emergency lines. We would also contact you (In case of emergency -ICE Contact) provided at check-in.
High-Speed Internet
Our service provider operates via Fiber Optics (Galaxy Backbone Limited)
Laundry /Ironing Services
We offer onsite garment care, laundry and ironing services. Place a request with the guest service agent office, to have laundry items picked from your room. We would require you to sign our laundry pick-up request and delivery forms.
Lost and Found
We are not liable for lost items; however, we would ensure any lost and found items are kept in safe keeping and returned to their rightful owners – please contact our guest service team with proof to retrieve lost or forgotten items.
Visitors
We operate a resident-only facility – all residents, inviting visitors /guests must have them booked in to gain access to this facility; Please if you have a visitor, kindly leave their full name at the guest service agent office. Please note we would require an ID card to confirm visitors’ identity and visitors’ tags are required for visitors.
NOTE: All overnight guests or visitors must – be signed in by residents
Lounge Complimentary Dallies
You can find daily newspapers and a range of reading materials at our Lounge.
No-Show Policy: No-show reservations are subject to one-night room charges and taxes unless otherwise specified in cancellation policies.
Minimum age for check-in: Residents must be 20 years or older to check-in.
Smoking Policy: Smoking is not permitted on the premises. A $200 cleaning fee will be applied to any rooms where smoke is apparent.
Pet Policy: No pet is allowed within this Residence.
Taxes: The room is exclusive of VAT tax at 7.5%, on all room categories.
Service Charge: Room Service is inclusive of service charge.
Wireless Internet Access: Hamasville Residence provides complimentary high-speed wireless internet access to all registered residents, which is ideal for email, web surfing and social media.
Resident’s Information – All information collected is used and handled in compliance with our privacy policy.
Residents Information –
All information collected is used and handled with compliance to our privacy policy
Identification
- Residents must provide valid forms of ID cards or International Passport
Address Details
- Residents must provide their address details when they book
Residents Phone Number
- Residents must provide a phone number when they book
Age Limit
- Minimum Age: 20
- Maximum Age: No age limits
No curfew –
Damage Debit
We require a damage payment if any willful damage occurs:
- Residents pay a damage payment for any damages to Hamasville Property
- We collect your damage payments by Cash or Bank Transfer
- We collect this: Before or On Departure
Cancellation & Prepayment Policies
Flexible – 3 days
- The intending residents can cancel free of charge until 3 days before arrival. They will be charged the cost of the first night if they cancel time exceeding days 3 to arrival
- If the residents don’t show up, they will be charged the total price of one night’s reservation.
- Prepayment is required for all booking confirmed bookings.
Child policies, Children & Extra Beds
- Children of all ages are allowed. Maximum room occupant policy applies
- No child rates under 16 years
- No Cribs
- No extra beds
- Duty of childcare and safety is solely the responsibility of parents and guardian
Payment Options
Payment via Bank Transfer to Hamasville Residence Nigeria Limited Account
We accept credit cards: Visa, Mastercard, International and Local for payment at the facility.
Cancellation After Payment Exceptions
Grace Period
- No fees charged for bookings cancelled within 4 hours of booking
Advance Cancellation
- No fees charged for bookings cancelled 3 days before arrival